Agency Business Consulting Web Design

How To Fix Common Website Issues You Might Face

Is your website loading speed slow? Are you confused about what to do now that you’ve discovered that your site has been hacked? Are you losing lots of web visitors because of the website broken links? Do your web visitors find it frustrating and complex to navigate your site? Are buttons on your site not responding? Is your website not responsive across devices?

Flaws and mistakes done when creating a website can impede business growth and reduce brand reach. Neglecting the responsiveness and effectiveness of your website can cost you your brand’s reputation.

Fixing website problems as soon as they are identified should be a priority.

With the experience we’ve had in fixing several website issues we have provided you proven solutions to common website issues you might encounter with your website.

  1. Slow loading website

Slow and steady wins the race, but not for a website. A slow loading website can be caused by these top reasons: A messy code,  Server overload, Outdated plugins or themes, Heavy images, Poor configuration of site’s files, Too much Flash content, Not implementing caching techniques, Excess Https request, Not using gZip compression, Too many ads on website, Not using Content Distribution Network service, and  poor hosting services.

Tips for fixing a slow website:

  • Clean up the code used to build your website.
  • Deactivate unnecessary plugin that’s causing compatibility issues.
  • Compress heavy sized images, but do not lose the quality of the image.
  • Use a CDN (Content Distribution Network) to distribute your site’s files across a network of global servers.
  • Update your theme to the current available version.
  • Reduce the size of your Flash files or eliminate it.
  • Implement browser/HTTP caching and server-side caching.

Contact us to improve your website loading speed

  1. Broken link

If readers get an error page response when they click on your website link, it will definitely drive them away. A broken link can be caused by: spelling error in the link, wrong file path, wrong navigation, renaming or moving a webpage and forgetting to change your internal links, and linking to content that has been moved or deleted.

Use these steps to fix broken links on your website.

  • Find the broken link.
  • Correct spelling errors in the link.
  • Correct the file path
  • Periodically check for broken links on your website to avoid bad user experience and devalued SEO efforts.
  1. Broken website

This can be caused by:  Plugin or theme conflict, Outdated plug-in and themes , Bad link, Wrong database configuration, Bad web design , Website hack, or Malware attack

To fix a broken website use these tips:

  • Update plugin and themes regularly.
  • Uninstall conflicting plug-in.
  • Repair, update and optimize your database.
  • Consult a reliable web developer to fix your web design.
  • Ask your webmaster to help you retrieve your hacked site.
  • Scan and remove hidden malware from your website using anti malware tools.
  1. Website hack

A hacked website looks odd or different from the initial design. It could display as a: redirect to a different website,  or an actual message informing you that you have been hacked, or a new tab opening up when you click on certain links, or showing unrelated ads, or redirecting to unrelated sites and ads, and more.

A hacked website can be caused by: Using counterfeit or cloned themes and plugins, Using free plugins and themes, Using a weak password, Sharing your password.

To fix and prevent a hacked site do the following:

  • Ensure you have Two-Factor Authentication enabled for any account you log into publicly.
  • Purchase premium themes and plugins from reputable sources.
  • Update your website themes and plugins regularly.
  • Use strong passwords for your account.
  • Change your username from “Admin”.
  • Backup your website regularly.
  • Purchase a SSL certificate for your website.
  • Install premium security plugins.


  1. Call to action buttons not responding

This can be caused by a broken link or a missing link. You can fix this issue by replacing the broken link with the correct link or file path.

  1. Malware Attack

Malware is a malicious piece of code written to steal information and disrupt systems. Malware attacks can be caused by:  Vulnerable website code, Server level security leaks, Lack of file protection.

You can fix a malware attack by using these steps

  • Scan the website using scan tools
  • Locate the files and remove the injected script
  • Clean infected files
  • Stiffen security
  • Update and reset configuration settings

These issues can seem difficult to identify and resolve. Leave no stones unturned and fix whatever needs fixing. At Softeky, our web maintenance team can fix what’s not working on your website. Contact us


Softeky Agency

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